Refund policy

Refund Policy

Returns & Refunds

We want your space to feel right. If something arrives damaged or isn't what you ordered, we'll make it right — no return shipping required.

If your item arrived damaged, incorrect, or never arrived

We'll issue a full refund and you keep the item. No need to ship anything back.

To start, email zax10293847@gmail.com with:

Your order number
A short description of the issue
Photos of the item and packaging, sent within 48 hours of delivery

The 48-hour photo window matters — our fulfillment partners require documentation within that timeframe, and we can't process damage claims without it.

We respond to all requests within 1–2 business days.

If you changed your mind

You may return an item within 20 days of delivery if it is:

Unused and in its original condition
In its original packaging, with all parts and accessories included

You are responsible for return shipping costs. Return shipping typically runs $10–30 depending on item size, and this cost is not refundable. Original shipping charges are also non-refundable.

Email us first — do not ship anything back before receiving authorization. We'll confirm your return and send the correct return address. Items sent without authorization cannot be processed or refunded.

Order cancellations

Orders can be cancelled free of charge within 24 hours of purchase. Email us with your order number and we'll refund you in full.

After 24 hours, your order has entered fulfillment and cannot be cancelled. At that point, the return terms above apply.

Items we can't accept

Custom, personalized, or made-to-order items
Items returned after the 20-day window
Items showing signs of use, installation, or damage caused after delivery
Items returned without prior authorization

How refunds are issued

Approved refunds are returned to your original payment method. Once processed, funds typically appear within 3–5 business days, depending on your bank or card issuer.

For change-of-mind returns, refunds are issued after we receive and inspect the returned item.